工作内容和职责 Roles and Responsibilities

• Represent Autoliv ”hot line” in resolution of quality issues

• Deal with quality problems internally & externally, and getting involved in field quality problem solution.

• Develop Customer relationship related to quality rating

• Interface with all concerned Autoliv plants on customer quality issues for timely resolutions

• Coordinate the disposition and return of all defective products

• Coordinate on-site sorting activities and any rework activity

• Support the launches of new products at the customer locations

• Review product at warranty centers and customer plants to provide data and information for quality reports.

• Customer quality window maintenance

• Customer satisfaction improvement

• Market warranty and customer PPM track and improvement

• Continuous improvement

• Leading PQ/CQ team to join APS activity

• Leading line audit according AS standard and company QA activity

• Take the quality role in change case according CCB procedure.

• Powerfully organize and drive CQE team to do customer complaint investigation, dig out root cause and improvement action plan for customer complaint case. Reply 8D report to customer in time.

• User experience testing knowledge

  
  

专业知识要求Knowledge required

• Be familiar with quality and environment system requirement(TS16949、ISO9001、VDA6.1、QI、ISO14001).

• Be familiar with five quality tools(APQP、PPAP、MSA、SPC、FMEA) and custom requirement.

• Be familiar with problem solving and communication internally & externally.

• Can very skilled use of technique quality statistics and control of product quality can be very skillful use quality technique for statistics and control the product quality

• Good coordination ability, high spirit of teamwork

• Excellent English communication skills

• leadership

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